You can import data that resides in an Active Directory domain or an organization unit (OU). For example, you could import users, printers or computers. As with other import methods, this data can be mapped to objects in Service Manager.
Go to the Data Management workspace > Import view.
In the Tasks pane, click Import LDAP Data. The Import wizard opens at the Choose Template & Error Handling page.
Choose a Template Definition. Even if you do not wish to create a new template, you can choose not to save the template at the end of the wizard.
Select an Error Handling option to determine whether the wizard should proceed or not when it encounters an error.
Click Next. The Select Domain/OU/Object Type page opens.
Select the domain or Organizational Unit that the wizard will connect to.
Select the type of object that you wish to import.
Under Credentials, select the name of the account that will be used to import the LDAP data.
It may be necessary to enter credentials before you can import these objects. Click Details.. or enter the User Name and Password when prompted.
Click Next. The Source Preview page opens. The preview lets you determine whether the results you expect are returned. Click Previous if you need to change the connection information or the data being retrieved.
Click Next to map the data retrieved from the directory to an object and its properties.
Continue with Creating and configuring objects.